Why am I unable to make a trade?
If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading
What is a rollover?
A rollover is a period at which one trading day switches to the next, which is at 5pm EST. It can also refer to interest credited or debited to positions open at the time that the trading day switches
Why do the rates continue to change before I make a decision?
CFD trading is fast-paced and prices are constantly changing. Our platform updates with the latest prices available on our feed
What is the expiration time?
The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities
What is the expiration rate?
The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.
What return will I receive in case of successful investment?
CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.
How can I make a trade?
You can place an order in three simple steps after logging in to the platform:
1. Select your asset
2. Choose whether to BUY or SELL
3. Choose your investment amount
How are rates determined?
Rates are the quoted prices of the underlying assets. The rate is the price offered by our liquidity provider, based on live feeds.
What is the minimum deposit amount?
250 USD / GBP/ EUR
How can I withdraw money from my account?
You can withdraw money from your account by using the same method you deposited money with: a credit card for your activation of account amount, and BTC withdraw to one of our regulated exchange partners from which you can withdraw your funds to your bank account. All done in minutes.
What is an underlying asset?
A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.
What do the colors of the rates on the trading platform mean?
Green indicates the rising of a price, and red indicates the falling of a price.
What is the time shown on this site?
The time is set at GMT +0 and it’s synchronized with the market time.
Where can I view my trading history?
All your deposits, withdrawals and portfolio history can be viewed in your Client cabinet. Just login to your account and select the information you wish to view.
How can I contact you?
Contact us via an email or by the phone number on our Contact Us page.
How can I update my personal details?
You can update your personal details by going to your account, or by contacting us by email.
What should I do if I have forgotten my password?
Click on “forgot password?” on the Log In page and a new password will be issued and sent to your email.